VSATplus aims to deliver your product right first time, every time. To help us achieve this VSATplus uses a number of delivery partners:

• FedEx
• DHL
• UPS

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email.

The amount of time that your order takes to get to you will depend on the delivery option you selected at the time of order. Estimated delivery times for each delivery option are shown at the point of purchase.

The maximum length of time for UAE orders to arrive is 5 working days.

There is the option during the purchase process to select a different delivery address to the billing address.

Unfortunately once an order has been placed we cannot change the delivery address.

The carrier may have trouble finding your address or may have already attempted delivery when no one was home. Should there be any problems with your delivery, VSATplus will strive to inform you accordingly.

Luckily, in the majority of late order cases a customer’s order is simply delayed in the postal system and is delivered only a couple of days late.

If 5 working days have passed since the expected delivery date please contact us to report the problem and we will take further steps to resolve the situation for you.

In case of any problems with your delivery, VSATplus will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you have already received your order and find that it is damaged, please contact us.

We are ISIS & IDIS compliant and you therefore have the comfort of shopping on a secure Internet site that is protected by using encryption of all personal and payment information. Further details can be found under our secure shopping section in our terms and conditions.

We are aware of the concerns customers have about entering their card details when carrying out a transaction. We have therefore implemented the following measures to ensure that paying via our Website is as safe as possible:

All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.

We use 128-bit encryption (this technology scrambles the data relating to your account to ensure that your information cannot be read by anyone else) and constantly update our technologies in line with new security measures.

Any information transmitted to us is encrypted (scrambled) whilst it is sent over the Internet. When it reaches us we then encrypt the content so that only authorised personnel can access it. This makes it very difficult for this data to be intercepted.

We ask you to enter the CV2 security number from the back of your credit or debit card, which helps to reduce the risk of Internet fraud being carried out.

You should ensure that the technology you are using is also secure.

We will not trade, share or sell any customer details.

We do send regular e-mails about our best offers. Should you wish to stop receiving these, there is a simple unsubscribe link in every email.

At VSATplus we want to make sure that you are always happy with your product. In the unlikely event of any damage or a fault with your new product, we will deal with this immediately.

• Under distance selling regulations you are entitled to return any unused product/s within 7 days (starting the day after your product is delivered) for whatever reason.
• If you decide to return a product to us then you need to let us know, in writing, either by email, fax or letter, within this time period.
• To enable you to do this you must not have used the product and return it in the same condition in which it was delivered.
• There are some charges associated with this so please ensure you read the Returns Policy and our Terms & Conditions.

Returns can be arranged via contacting Customer Services.

If you do wish to return your order, or just certain items from it, please contact us first. Be sure to provide the following details:

• Your Web Order Number
• A contact phone number
• Reason for return

On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.

How long does it take to process my refund?

Once your goods are back at VSATplus, your refund will be processed. Please allow 5-7 days for the refund to reach your account.

If you're having trouble with your new product, please contact Customer Services immediately to report your defective product.

Select the items you want to order and add them to your shopping basket by clicking the ‘add to cart ’ button in the Buy Box. Shown in the Buy Box you will find a summary of the items in your basket. You can review your basket by clicking ‘view basket’ or you can proceed directly to the checkout by clicking the ‘Proceed to Checkout’ button.

Customers have the option to checkout anonymously as a guest or to register for a vsatplus.net account. It is advisable to register for a vsatplus.net account for future convenience with fast and easy check out and easy access to your order history and status. Choose whether to register or be a guest and then click ‘continue’.

The site will walk you through the checkout process step by step until your order is placed and completed.

Once the system has completed the checkout, you will receive an order confirmation email containing your order details.

You can save your shopping basket for later. All you need is to have registered for an account with vsatplus.net. Whatever items are put into your basket prior to completing the checkout process will be saved for the next time when you log back into your account. The saved basket is stored in your vsatplus.net account where you can review, change and delete the virtual order. Please note, you did not place the actual order until you followed the usual order completion steps. Once you placed the actual order, you will receive an email confirming your purchase.

Simply close your browser window and you will have logged out. As an additional security measure, you will be automatically logged out after 30 minutes of inactivity.

From time to time we will offer deals to our visitors. This page is only accessible during special times throughout the year.

Want to be informed of new promotions and receive eCoupons? Register an Account and subscribe to our Newsletter.