DELIVERY INFORMATION

SHIPPING VIA FEDEX

We're proud to provide FedEx shipping – both ways - on every order.

In the event that you need your order to arrive faster, we offer the following shipping upgrades for a fee.

SIGNATURE REQUIREMENT

For your security, FedEx may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a FedEx door tag authorizing release of the package without anyone present.

ORDER TRACKING

We offer real-time online order tracking where you can view the status of your order's activation and shipment, with links to track your package via FedEx.

WEEKEND DELIVERIES

FedEx Express deliveries are not available on Friday (United Arab Emirates). However, we use sophisticated shipping software to find alternative methods whenever we can to ensure that you receive your package more quickly. For example, if your order is activated on a Friday afternoon, and your home address is within close proximity of our nearby distribution center, we may ship your order via FedEx Home Delivery ground shipping to allow for Saturday delivery. In all cases, you will receive a shipping notification with a tracking number and real-time online order tracking.

IF YOU RECEIVE THE WRONG ITEM

If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via the Customer Service Center, and we will make arrangements to send a replacement promptly.

DAMAGED IN SHIPPING

If your shipment was damaged in transit, contact the Customer Service Center and we will gladly send you a replacement. Any product(s) returned must follow our Exchange and Return policy.